Faire offers free returns on a retailer’s first order* with a brand. If a retailer orders too much or tries a product that doesn’t work for their store, they can return those items for free, as long as the return is submitted within their designated return window. We allow returns on partial case sizes as well as complete orders. It’s important to know that Faire handles all returns. Every order we send you is a guaranteed sale, and we don’t ask you to refund the retailer.
Returned merchandise comes back to our warehouse and is resold to other Faire retailers through the marketplace. Our warehouse team checks each return by hand to ensure items are in perfect condition. We’ll never redistribute a product unless it’s a true representation of your brand. Please note, we currently do not resell any food products.
Once a return is thoroughly inspected and approved for resale, we list the products in our Sale Collections category. We offer a discount on these items because the retailer can’t curate their order like they can when directly ordering from your page.