Ship on your own allows you to use your own carrier to ship orders, and we’ll reimburse the shipping cost on your payout up to an approved amount for those orders. Enter the shipping cost and tracking number on the order page once it's available.
Faire carries out regular audits, and you may be asked to provide receipts for your declared shipping costs. Failure to provide requested receipts may result in your shipping cost reimbursements being paused.
How can I find the best shipping costs?
Choosing the right shipping carrier for your products can be challenging. Here are some tips to help you find a cost-effective carrier for both domestic and international shipping:
- Get Multiple Quotes: Start by comparing quotes from various carriers.
- Consider the Destination: Check which carriers offer the best rates and delivery times to the countries you are shipping to.
- Type of Product: Make sure the carrier can handle your specific product type, especially if it's hazardous, dangerous or oversized goods.
- Negotiate Contracts: Depending on your shipping volume, you might get better rates through negotiated contracts with different carriers
- Optimize Packaging: Using lighter and less bulky packaging can reduce shipping costs.
- Consider your order minimums: Depending on the value and weight of your products, the shipping cost for small quantities may be proportionately higher than for bigger orders. Having higher order minimums may help if you carry lower-priced products that are heavy or bulky.
How do I use Ship on your own?
- Select the order from your Orders page.
- Locate the Select shipping method section.
- Select Ship on your own.
- Enter the Tracking number and package Cost.
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To ship your order in multiple boxes, select Add another package.
- Enter the Carrier, Tracking number, and package Cost for each additional package.
- Select Confirm once all tracking numbers and costs have been added to the order.
- Drop the package off with the carrier.
Once your package has been scanned by the carrier, the retailer will receive an email with the tracking information. Your payout will initiate after the carrier scans the package.
Faire reserves the right to verify the package costs associated with your order. The package cost should exclude sales tax from the carrier, please note this may be called VAT, GST, Sales tax, etc depending on where you are based.
How can I correctly enter tracking numbers for order fulfillment?
Use the following tips when entering your tracking details:
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Enter only the tracking number, excluding any additional characters indicating the carrier.
- Ex: our system will recognize 1234567890, but not DHL1234567890.
- Copy and paste the tracking number from the carrier’s site (rather than entering it manually).
- If your order contains multiple packages, enter each tracking number separately so your retailer knows there may be more than one delivery. Failure to include all tracking numbers will prevent both Faire and the retailer from accurately tracking shipping costs and package locations.
Can I edit the shipping details?
You can edit the shipping details on an order before fulfillment. To edit the shipping details on an order:
- Select the order from your Orders page.
- Choose Edit in the upper-right corner of the order fulfillment page.
- Select the retailer’s shipping address.
- Enter the new shipping details.
- Select Save.
- If you need to update the ship date, select the current date and choose a new date from the calendar.
- Choose Update order in the upper-right corner.
- Add a note for the retailer about your changes (optional).
- Select Submit.
Can I use Ship on your own for an international order?
The Ship on your own option for international orders will depend on where your business is shipping from. Brands shipping from the US can’t use Ship on your own for sending international orders. All international orders shipping from the US must be shipped using the Ship with Faire option, through either FedEx or UPS, depending on carrier availability. This is to ensure all the required documentation is completed and included in the shipment and to limit customs complications.
Brands shipping from countries outside of the US can use Ship on your own to send international orders.
Can I use Ship on your own for pallet shipping?
Pallet, LTL or freight shipping is not automatically tracked on Faire. If you have already shipped an order on a pallet or with a freight carrier, no action is needed — our system will automatically mark the order as shipped after 72 hours of your entering the tracking. Once updated, your payout will initiate based on your standard payout terms.
What if my carrier isn't supported and my order is already shipped or delivered?
If your order was shipped or delivered but the status hasn't been updated, you don't need to do anything. When a carrier isn't supported, our system will automatically mark the order as shipped within 72 hours of when you entered the tracking. Once updated, your payout will be initiated according to your standard payout terms. You don't need to contact support to trigger this.
What if I deliver the order to the retailer directly?
If you deliver your order to the retailer in person, you can select Set up in person delivery to fulfill the order without adding a shipping cost or tracking number.
- Select Ship on Your Own on the order fulfillment page.
- Select Set up in person delivery.
- Select Confirm in person delivery once you’ve delivered the order.
Once an order is marked as In person delivery, it’s not possible to revert the change.
Can I add shipping costs to an order I delivered directly?
You won’t be able to add shipping costs to orders that were set up for In person delivery. This option is designed to support situations where you or your team handle the delivery, eliminating shipping charges.
How does splitting orders work with Ship on your own?
If the order is going in separate shipments, for example shipping from two different locations or with two different carriers, you should split the order so that the tracking information correctly updates and products aren’t mistakenly reported as missing. To learn more about splitting orders, please see Can I split an order?
Can I fulfill an order and add the shipping cost later?
No. When you fulfill an order on Faire, you’ll need to submit the shipping cost at that time. If you use a fulfillment center, or don’t have the shipping cost available when processing an order, wait until you have the cost before processing the order on Faire.
To keep your retailer updated, connect with them on Faire messenger and share the tracking information as soon as it is available. Once you have the shipping cost, you can complete the order fulfillment on Faire.
What steps should I take if I fulfilled an order before entering shipping costs?
If you already fulfilled an order on Faire, but didn’t add the shipping cost, please let us know as soon as possible so we can connect you with a support specialist to help.
Reimbursement requests must be submitted within 45 days of the order ship date, and must include a dated receipt with the shipping cost. Requests will be reviewed by our team, and approved or denied, according to our policy. Any accepted reimbursement requests will be reimbursed for the shipping costs up to an approved amount for these orders.
What does “Not Found” mean besides my tracking number, and how do I fix it?
“Not Found” means we couldn’t locate one or more of your tracking numbers. This usually happens when the carrier hasn’t registered the shipment yet, or the tracking number was entered incorrectly.
To resolve this:
- Wait at least 3 hours after adding tracking. It can take time for the carrier to register the shipment and for us to retrieve the first update.
- Check that the tracking number is entered correctly. Make sure there are no typos, extra spaces, or carrier prefixes (ex: enter 1234567890, not DHL1234567890).
- Update your tracking details if needed. You can edit tracking information from your order fulfillment page at any time.
If the tracking number is correct, the status may still update automatically within 24 hours.
What does “Tracking not supported” beside my tracking mean, and how do I fix it?
This means we’re unable to track the shipment because the carrier isn’t fully supported in our system.
Here’s what to expect:
- Allow up to 72 hours for the order status to update. When we can’t validate tracking through a supported carrier, we wait before updating the order.
- The order will automatically be marked as shipped after 72 hours based on the date you added the tracking.
- You can update your tracking details at any time before the order is marked as shipped.
What does “Pending” or “tracking unavailable” beside my tracking mean, and how do I fix it?
This means we're temporarily unable to retrieve tracking information from the carrier.
No action is needed. We'll keep trying to retrieve tracking updates and will automatically update your order status once information becomes available.
Why hasn't my Ship on your own tracking been updated on Faire?
If your tracking isn’t updating, it’s usually due to timing or carrier delays.
Here’s what to check:
- Wait at least 3 hours after adding tracking. During this time, the carrier may still be registering the shipment.
- If your package shows movement with the carrier but the order status still hasn't updated, please allow up to 24 hours for it to reflect in your portal. Updates can take some time to appear, even if the carrier shows movement.
- If you're using a carrier Faire doesn't recognize, the order may not move to Shipped status right away.
- If the carrier isn’t recognized, the order may not update right away and will be marked as shipped within 72 hours.
Why does my payout still show as 'Pending Shipment' after delivery?
If your payout shows "Pending Shipment" after the order has been delivered, this usually means our system is still syncing tracking data from your carrier.
For supported carriers, this typically resolves within 24 hours of the first carrier scan.
For unsupported carriers, the order will automatically move to shipped within 72 hours of when tracking was entered, and your payout will follow. You do not need to contact support — the status will update automatically.
What should I do if only some shipments have tracking errors?
If only some shipments in your order show tracking errors, review each tracking number individually. Mixed statuses usually mean one or more shipments need attention.
Here’s how to resolve common issues:
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Remove unused tracking numbers
If you added more tracking numbers than shipped packages, any unused ones may show errors and prevent the order from updating. Delete unused tracking numbers from your order fulfillment page. -
Confirm all packages were scanned by the carrier
If one shipment still shows “Not Found” while others are moving, the carrier may not have scanned that package. A tracking number won’t update until it has its first scan. -
Check for incorrect tracking numbers
Even a small typo can prevent tracking from updating. Review each tracking number carefully and correct any errors.
Here’s what to expect while errors are present:
- The order status won’t update to shipped until all packages within the order have been registered as shipped.
- Errors like “Pending” usually resolve automatically and don’t require action.
For “Not Found,” allow up to 3 hours after adding tracking for the carrier to register the shipment.
You can edit or delete individual shipment tracking details from the order fulfillment page at any time until the order is marked as shipped.
Why am I getting an error when entering my tracking details?
We reimburse shipping costs up to an approved amount. You may experience an error if your shipping cost exceeds the limit. You may enter a reduced cost to meet the approved amount to successfully enter the shipment details.
Another reason you may see an error is by entering a tracking number that has already been used on an order that is not eligible to be combined.
For assistance with these errors, please provide us with the following:
- Order number
- Tracking number
- Shipping cost
Once we have these details, we’ll connect you with a support specialist to help troubleshoot. If you had planned on combining these orders, please ensure that this is done prior to shipping the order. To learn how you can combine orders, visit Can I ship multiple orders together?
Can I increase my prices due to high shipping costs?
We understand that as a brand, you might find it necessary to adjust your prices at times. However, it's important to ensure that your pricing on Faire remains consistent with the price point of your products across all your B2B selling channels, including your direct wholesale site if you have one.
At Faire, we have a pricing policy in place to maintain trust in our marketplace and ensure that retailers can always find the best prices on Faire. Retailers tell us that accurate pricing is crucial to continue shopping on the platform. Retaining retailers is critical for us to continue offering the benefits we provide.
Increasing your prices solely on Faire could lead to some of your products being delisted from our platform. If you are based in North America you can view information on the pricing policy in the article, What is Faire’s pricing policy for US and Canada based brands?
How do commercial invoices work with Ship on your own?
Orders shipping internationally will require a commercial invoice upon import. For every international order, Faire generates a commercial invoice, populated with the product information in your account. (This includes HS or tariff codes, weight, value of the goods, country of origin and other details.)
Please note, depending on the products you are shipping and the requirements specific to the country, or product type, additional fields might be required on the commercial invoice; or longer tariff codes in this case, we recommend you create your own commercial invoice, and request a template from the carrier you are shipping with.
Harmonized system (HS) codes (or tariffs) are an international customs classification system used by most trading nations throughout the world. Tariff codes will be required on any cross-border commercial invoices. These are universal codes, you can use any tariff code finder.
We have listed a few international tariff code finders below:
- Tariff code finder if you ship from the US
- Tariff code finder if you ship from the EU
- Tariff code finder if you ship from the UK
Please note:
- The Faire generated commercial invoice only supports 6 digit tariff codes, if the products you are shipping require longer tariff codes, we recommend you create your own commercial invoice to ensure import duties are applied correctly for your retailer.
- If you create your own commercial invoice, please ensure you are following the guidance provided for How do I create a commercial invoice? Please use DDU as incoterm, to ensure the retailer will be invoiced for duty & taxes. Duties and taxes paid by the brand as a result of the wrong incoterms being used will not be reimbursed, so it’s important that the right Incoterms be used.
If the Faire generated Commercial invoice is suitable for your products and your shipment:
Select Print commercial invoice to print three (3) copies of the commercial invoice. Provide a signature on each copy you print.
- #1 copy goes inside the package
- #2 copy goes on the outside contained within the airbill pouch with the shipping label
- #3 copy is provided to the carrier directly
Retailers may also reach out to provide their brokerage information for importing. If a retailer provides this, please include this on the commercial invoice as well. The carrier will reach out to the parties listed on the commercial invoice if any information is missing upon import.
What does "TBD" mean for my shipping reimbursement?
When you ship an order on your own, you may see "TBD" listed as your shipping reimbursement amount on the order page. This simply means your reimbursement hasn't been finalized yet — it does not mean you won't be reimbursed.
Why does my payout show TBD?
Faire calculates your shipping reimbursement after your shipment details have been fully processed. The reimbursement is based on the approved rate for your package's weight, dimensions, and destination. Until that calculation is complete, the amount displays as "TBD."
How long will it take for my reimbursement amount appear?
After you enter tracking information, allow 24–72 hours for the reimbursement to be calculated and updated.
Once finalized, the reimbursement amount will replace "TBD" on the order page.
What if it still shows TBD after 72 hours?
If your shipping reimbursement still shows "TBD" more than 72 hours after you entered tracking information, contact Faire support for assistance. Be sure to have your order number and tracking details ready.
How do Ship on your own reimbursements work?
To learn more about Ship on your own reimbursements, review How do Ship on your own reimbursements work?
How does Ship on your own package insurance work?
If you’re using the ship on your own option, please note that you’re responsible for filing an insurance claim with the carrier for any issues that occur in transit. This includes any damages an item incurs in transit and any lost or stolen packages.