Return eligibility

We offer free returns on the first order you place with any brand, so you can feel confident trying out new products online.

Free returns are only eligible on your first order with a brand. This means that any additional orders you place with that brand won’t be eligible for free returns, even if you are purchasing new products you have not ordered before.

Typically, you’ll have 60 days to return all eligible orders. Return windows may vary based on account history and order activity; terms apply. The return window for each eligible order will always appear in your portal.

If the order was placed using 60-day payment terms and the invoice isn’t paid, we won’t charge you for the items you’re returning. If the order was placed using payment on shipment, the cost of items you’re returning will be refunded directly to your original payment method at the time the return is scanned into transit by the carrier. Please allow 5–10 business days for the refund to show up on your payment method.

Once you submit the return on Faire, we’ll email you a prepaid shipping label. You can also find and print this label directly from your Faire account.

Some important notes:

Return shipping costs are covered by Faire, but the original shipping costs and import fees to your store are non-refundable.
If an invoice has been paid with Faire credit and a payment card, the credit will be returned first.
If Faire Direct credit was originally used to pay for an order that was returned, it will not be restored automatically to your Faire account as credit.
Customized products or testers can’t be returned.
Partial or single items from pre-packs are not returnable. All items included in an apparel pre-pack must be returned as a complete set.

Returning from the US or Canada

If you're based in the US or Canada, returned items are sent to our warehouse, where they’re thoroughly inspected before being resold at a discounted price on Faire.

Returning from Europe, Australia, or New Zealand

If you’re based in Europe or Australia, you are still eligible for free returns on opening orders, but the return process may be different based on your country. Details on this process are explained as you submit a return on Faire.

Submitting a return

If an order is eligible for a free return:

Hover over your Account icon and select Orders.
Find the order with the items that you want to return, and then select Create a return. You’ll only see this option if your order is eligible to return. For eligible orders, you'll also see the return window for that order.
Select Start Return.
Select the quantity of each item that you want to return and a reason for the return. Then, confirm the return total.
Select Next.
Select your return shipping method:
- For US retailers, you can either select the option to drop off at a carrier near you, or schedule a pickup . Returns will be shipped to Faire in the US.
- For UK retailers, you will only have the option to drop off at a FedEx depot. Returns will be shipped to our Donation partner in the UK.
- For EU retailers, you will only have the option to drop off at a UPS drop off point. Returns will be shipped to our Donation partner in the Netherlands.
Once you’ve selected your shipping method, select Continue.
Acknowledge & agree to our return policy and select Submit Return.

Your return shipping label will be emailed, but you'll also have the option to print it right away from the return confirmation page.

Please gently package your returns into sturdy boxes and prepare them for pickup or drop off. If you did not schedule a pickup, please be sure to drop off and ship back the items by the Ship Return By date noted on your return label.

Shipping a return

To help us process your return:

Carefully inspect and package each return to prevent items from being damaged in transit.
Make sure the items you return are in the same, like-new condition that you received them. If you feel like you have received incorrect or damaged items, please don’t return them. Instead, report them as damaged or missing.
Include the same items and quantities you indicated when submitting the return
Package individual returns separately, each with its own return label provided by Faire.
Ship returns back by the Ship Return By date on each return label.

If any items that you return are missing or in a condition that prevents us from selling them, you’ll be charged for those items. We’re unable to send back any damaged items that have been returned.

Return labels

If your return requires multiple boxes, or if you do not receive a return label, please let us know and we’ll connect you to a support specialist who can help create labels for you.

Return metrics

When creating a return, you will see a dashboard with your return metrics.

Return Rate: Your return rate is the total value of returns created divided by the total value of your orders within the last 270 days. If you decide to keep a product after creating a return for it, that product will still be included in the calculation of your return rate.
Returned Items: Your returned items is the total number of products you have created returns for within the last 270 days. The second number, the denominator, is the total number of products you have ordered within this time period.

How do I submit a return?

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