If you are experiencing a delay with an order, the brand you purchased from may have moved back the expected shipping date. Here are a few steps you can take to better understand and manage the delay:
- Check Order Details: Review your Orders page for details about your order, including shipping addresses and expected delivery dates.
- Monitor Tracking: Keep an eye on tracking updates to see your order’s shipment progress.
- Contact the brand: Reach out to the brand via Faire Messenger for more information about any delays.
Where can I check my order's expected shipping date?
To check when a brand has indicated they’ll ship your order, go to your orders tab, scroll to your order. You’ll see the order status and expected ship date at the top left-hand corner.
Can brands ship my order late?
Like any business, a brand may run into delaying factors when fulfilling orders. If this happens, a brand will indeed push back the expected ship date of the order. Some products may take longer to get ready than others, or unexpected logistical hurdles can occasionally arise.
Brands on Faire are incentivized through performance metrics to uphold the best possible customer service, which includes on-time shipments.
While the Faire team is committed to ensuring brands on the Faire platform comply with the lead time they set for their shop, we understand that some orders ship later.
Where can I check a brand’s lead fulfillment time?
Shipping lead times depend on each brand. Some brands will ship in a couple of days, others can take a couple of weeks.
You’ll be able to check a brand's expected lead time on their shop page, this is the average time the brand is committing to fulfilling your order within.
When you place an order, once the brand accepts that order, they will enter an expected ship date. Brands try their best to set expected ship dates according to their lead time, but there may be cases where a brand needs additional time to fulfill an order.
We recommend you contact the brand via Faire Messenger if you notice the expected ship time is too far out of the lead time you had factored in for your order.
Can I cancel my order if it is shipping later than expected?
- You can cancel your order on Faire if It was placed in the last 24 hours and the brand hasn’t started processing it yet
- Past 24 hours, even if a brand hasn’t accepted and started processing your order, you won’t be able to cancel the order but will see the option to request a cancellation. This request can be approved or rejected by the brand.
- You will not be able to cancel an order if the brand has started processing it, or if it has already shipped. To check the processing status of your order, look out for the status in your orders tab.
Why is my order stuck in a processing status?
Occasionally, technical glitches in the system can cause orders to be stuck in processing. If you find that your order may be stuck in a processing status, please let us know and we’ll connect you with a support specialist.
What should I do if my Fulfilled by Faire order is delayed?
If your order is being Fulfilled by Faire, Faire will be shipping your order on behalf of the brand. If you're experiencing a delay with a Fulfilled by Faire order, reach out to us directly through the Help Center.